Viaplay on constant complaints: “Of course it can always be better”

Several complaints were received on social media about F1’s F1 streams last weekend. Some subscribers complained of low image quality, and some viewers also experienced stuttering or interrupted streams. Viaplay began broadcasting Formula 1 in the Netherlands in March. Even then there were complaints about the quality of the streams.

“Viaplay is as much a tech company as it is an entertainment company, so we take streaming quality very seriously,” said Roberta Allenius, a spokeswoman for Viaplay Group. “Of course we can always improve,” she admits. “We are still getting to know our customers in the Netherlands, which is already one of our biggest and most important markets.” The Netherlands is the eleventh country in which Viaplay is active.

broadcast quality

Viaplay says it is working with “distribution partners” in our country to meet the “high expectations of service”. “We look forward to increasingly offering better broadcast quality to our Dutch customers in the coming years,” says Alenius. “We know how important Formula 1 is to the Dutch fans.”

Viaplay streams feature 1080p resolution, also known as Full HD. Some subscribers say they cannot achieve this quality during Formula 1. Average rating of Viaplay on the review site confidence pilot Currently 1.2 out of 5 stars after over 5500 reviews.

Consumers Association

Consumers Association Find That Viaplay doesn’t do enough to handle online complaints. According to a spokesperson, the organization is considering next steps.

Viaplay reports that the Consumer Association used a non-existent email address for the Viaplay profile on its website Klachtenkompas.nl. “As a result, we have never received complaints sent through the Consumer Association,” Allenius said. “We are in contact with the Consumer Association to make sure this issue is resolved.”

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Formula 1 can also be watched on TV channels

Viaplay has an estimated 600,000 subscribers in the Netherlands. The company itself does not want to reveal the exact numbers for each country, but said in April that the Dutch launch “exceeded all expectations”.

Viaplay’s Formula 1 broadcasts can also be watched for subscribers via line TV channels from major providers such as Ziggo and KPN. This lightens the load on the Internet.

Viaplay will not have the exclusive rights to Formula 1 in the Netherlands for the next three years. The Dutch can also switch over to the F1 TV Pro streaming service, but there is no Dutch comment at the moment.

New setting

The new suspension in Viaplay continues to be a source of discontent among some Dutch Formula 1 fans. Complaints about this race pour in every weekend, but the company is committed to preparing. The company recently responded, “Everyone has the right to have their say. But we are very proud of our squad.”

Anders Jensen, CEO of Viaplay, told Bright that the company had deliberately taken risks with the “new setup” compared to Ziggo’s Formula 1 programming. “It’s not our style to do the same thing as other companies. We want to innovate.”

english football

In addition to Formula 1, Viaplay also broadcasts the German Bundesliga, PDC darts and, starting next season, the English Premier League in the Netherlands. It was announced on Monday that Viaplay Group had also bought the Dutch broadcast rights to the British Championship, the competition under the Premier League and the League Cup. Viaplay also offers a range of series, movies and programmes, where new Dutch productions are also being worked on.

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In total, Viaplay now has around 4.8 million paying subscribers, 1.2 million of whom are outside Scandinavia. The streaming service will also launch in the UK later this year. It is followed by Canada, Germany, Austria and Switzerland.

Sophie Baker

"Award-winning music trailblazer. Gamer. Lifelong alcohol enthusiast. Thinker. Passionate analyst."

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